Any personalised items or items made to your specification cannot be returned, e.g. off the roll pond liners, cut to length pond hose. Items that are perishable also cannot be returned. This includes, fish food, pond and aquarium treatments etc, if the seals have been broken. Damaged on arrival? Should any damage be identified upon or before opening the parcel(s) you should notify us within 24 hours of delivery and advise the exact damage.

Features a valve that allows cleaning without taking it apart, a clever handle on top allows you to compress the foam layers to remove sludge from the filter For your own protection, we recommend that goods that are to be returned, are sent via a recorded delivery service with sufficient insurance to cover the cost of the goods. Attach the hosing and direct this to either a drain or garden plants (the sludge and debris that come from the dirty filter make a great fertilizer for plants) UV cleaning rotor automatically cleans the quartz glass surrounding the UVC lamp – from FiltoClear 19000 onwards All models of the top of the range Oase FiltoClear pressurised filter incorporate an integrated Ultra Violet Clarifier (UVC) to guarantee crystal clear water. The combination of fine mechanical, large pore biological filter elements and a powerful UVC is what makes the FiltoClear so effective. As the water leaves the filter under pressure, the water can be pushed up to a return such as a waterfall. This means that unlike a conventional gravity return filter, which must always be positioned at the highest point of the system a pressurised filter can be partialy buried and the top hidden, making for great options for positioning and aesthetics of your complete pond set up.Three filter foams (instead of the two previously) for even more thorough cleaning – from FiltoClear 13000 onwards The Filtoclear pressure filter also has been designed with all the connections and major operating elements in the lid allowing the filter to be partly buried out of sight Aquatix 2u Ltd reserve the right to make a deduction to the value of the goods being returned. If the goods have been handled more than necessary and therefore not returned to us in the same condition that they were sent out. The extent to which you handle goods is the same as it would be if you were assessing them in a shop. Customers residing outside of the UK that have an item repaired or replaced under guarantee will be liable for the postage cost that would exceed the cost in the UK. The Oase Filtoclear 16000 Pond Filter is a highly developed pressure filter designed with ease of use and quality filtration in mind.

The Filtoclear range embodies a new generation of pressure filters, which is unrivalled in respect of filter characteristics and operating comfort. If a product fails during the first 6 months, Aquatix-2u Ltd will cover the return costs. After 6 months the cost of returning the product will lie with the customer, as per the Consumer Rights Act 2015. Should you wish for the delivery to be made by instalments a further agreed carriage charge will be applicable. Liability will not be accepted for any items returned due to damage, accident, neglect, improper installation or use. Remove the blanking cap from the sludge hosetail and turn the paddle switch to the plant/garden setting.Probably the main reason for people buying pressurised filter units is because they can be buried up to the lid, so they can be hidden in the garden. This helps people who simply have no room to hide a box filter, and gives an option of a more aesthetically pleasing set up, so they don't have to have a filter sat on the edge of their pond. The Oase Filtoclear can be used to go to a head height of approximately 2m, this is more than capable of powering most garden pond waterfalls. Due to these units being pressurised they can be placed below the water level, this is particularly helpful if you have a raised pond. The general way you would set up a pond with a pressurised filter can be seen below. Items returned that are not deemed to be faulty or the fault is not covered under the guarantee will be subject to return postage costs.